About
Study the basics of the travel and tourism industry and understand what it takes to become a successful travel agent. Improve your customer service and sales skills in order to better advise clients about when and where to travel based on their needs. Learn how to provide the best flight, accommodation and tour options, and how to ensure clients fulfill all necessary travel requirements.
What you will learn
Upon completing this course you will be able to:
- Provide excellent customer service and build customer loyalty
- Understand the various services and facilities available to airline passengers during their travel
- Advise customers on passport and visa requirements, as well as on travel insurance options
- Plan and reserve travel itineraries using standard industry coding
- Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
- Book and sell travel products using Global Distribution Systems (GDS) such as Abacus, Amadeus, Galileo or Sabre
Key topics
- Overview of the travel and tourism industry
- Requirements to become a travel agent
- Customer service principles
- Air transport products and services
- Airfares and ticketing
- Electronic booking tools
- Pre-packaged tour products
- Introduction to rail, land and water transport
Who should attend
This course is recommended for:
- Travel agents
- Airline reservation agents
- Tour operators
- Call center agents
This course is a step towards earning an IATA Diploma in: Foundation in Travel and Tourism Diploma